Staying Safe ~ Covid-19

We understand this is a strange time for everyone. We want to return to normality as much as you do, but we also recognise there is still a risk to people’s health and we have a responsibility to our team and to you to manage that risk as best as possible.

We have considered every aspect of our business, assessed the risk and made changes accordingly to ensure you can feel safe and confident when visiting us. There are some things we need your help with too, such as keeping your distance, clearing your own rubbish to the bin station and of course, please not visiting us if you are feeling unwell.

  • We have completed a detailed Covid-19 Risk Assessment
  • We have reduced our seating capacity and installed protective screens
  • We have added super-silent air extractors to improve ventilation
  • We have removed as many touch points as possible and have a hard surface sanitation schedule
  • We clean all tables, chairs, call buttons etc in between each use

WE ARE COVID-SECURE ~ MAIN THINGS YOU NEED TO KNOW

• Same lovingly prepared, locally sourced, delicious food, just slightly smaller menu

• Same wonderfully happy, smiley team, just keeping their distance

• There is plenty of outside seating, just turn up, find a table and order

• Help yourself to hand sanitiser and table sanitiser / blue roll

• We have a limited amount of covid-secure inside seating with full table service, advanced booking strongly advised for inside tables

• All food & drinks served outside will be in eco-friendly disposable packaging

• We have removed as many touch points as possible, one being physical menus. Instead you will be able read the menu from your smartphone by scanning a QR Code on the table

• Once ready to order you will queue at a safe distance and enter the cafe one at a time to order and pay, or if sitting inside press a call button to notify your table host

• We will not be handling cash – only card payments

• Outside a pager will notify you when your order is ready to collect, inside your table host will deliver your order to you

• Face coverings (if able) are to be worn at all times when inside, but can be removed when seated in order to eat or drink

• Keep your distance from staff and other customers not in your household or support bubble

• Use the hand sanitiser provided

• Don’t forget to check-in using the NHS App, or if you don’t have the app we will give you an NHS Test & Trace Card to complete and leave with us

• If sitting outside please only send one person in to order to keep space for staff to pass safely

• The cafe toilet is reserved for booked inside tables and staff only, but the National Trust Toilets are open and being frequently cleaned

• If sitting outside please don’t forget to clear your rubbish away to the bin station, the staff will be safer and ever so happy

• Lastly – it goes without saying – please DO NOT VISIT US IF YOU ARE FEELING UNWELL

• We have a detailed and comprehensive COVID-19 Risk Assessment that is being reviewed and updated regularly. You can read it here.